Al Gore: PR agent for planet earth

by David Meerman Scott 3/31/2008 9:40:01 AM
Al Gore was on 60 Minutes last night and I was struck with how successful he is in the role of Public Relations.(Please note: This is not a political blog. I am not commenting on presidential politics or on the politics of global warming. This is commentary on Gore as a communicator.)PR and marketing professionals should look to Gore as an important case study on how to do things right. Here are my top-of-mind thoughts:1. Al Gore has successful communicated a powerful idea, that "Global Warming is the greatest challenge facing our time." He doesn't talk about his products -- books and movie -- instead he communicates powerful ideas. He knows exactly what he wants his buyer personas to believe.2. Gore pays attention to buyer personas and he tailors his presentations accordingly. For example, when he talks to evangelical Christians, he includes passages from the Bible.3. Gore is persistent, building his ideas over time. When he first started talking about Global Warming years ago, very few people were interested. He kept at it, speaking to hundreds of groups and building the buzz. 4. Gore understands how to use the media to help deliver his information. In practically every interview I've seen with him, Gore talks about climate change. To use an old PR term, he is "on message." Even when reporters draw him into other discussions, like who he supports for President, he brings the conversation back to what is important to him.5. Gore understands how to use the Web. He has an attractive, content rich Web site and he is a blogger.6. He is the undisputed thought leader when it comes to climate change and he delivers his ideas through various media including online, print (his book An Inconvenient Truth: The Planetary Emergency of Global Warming and What We can do about it), and video (the documentary An Inconvenient Truth.)7. He knows how to deliver compelling live presentations. 8. Gore understands global communications. An Inconvenient Truth been translated into 27 languages, and he delivers speeches all over the planet.9. Like many successful PR pros, Gore knows that sometimes advertising is important in an overall communications campaign. He is using the profits from his books and documentary as well has his Nobel prize award to kick off a $300 million advertising campaign to raise awareness about climate change. (You should start seeing TV ads soon.)10. Awards programs, another PR tool, are part of his work. You can't do much better than an Oscar and a Nobel. (An Inconvenient Truth won an Academy Award for best documentary feature in 2006, and Gore was awarded the 2007 Nobel Peace Prize (together with the Intergovernmental Panel on Climate Change) for the "efforts to build up and disseminate greater knowledge about man-made climate change, and to lay the foundations for the measures that are needed to counteract such change." And when he wins an award. Gore talks again about his powerful idea because he know the world's media is paying attention.Al Gore, PR Agent for Planet Earth. PR and Marketing pros can learn from his work. I certainly have.

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When reaching out to bloggers, don't ask for them to write about you!

by David Meerman Scott 3/28/2008 12:40:11 PM

Lately I've been getting dozens of pitches a week from PR people who want me to write about their stuff on this blog. Most of the pitches are just spam, with the PR types using the exact same techniques that they have used with journalists for years.

Spam_can

To paraphrase the Wikipedia entry, spam is sending email that is both unsolicited by the recipient and sent in substantively identical form to many recipients. That's what PR people do to bloggers now. And then at the end of their email they basically say: "please write about me."

Here are portions of actual emails I've received recently. (I've paraphrased or modified to remove the identity of the people who contacted me).

"Would [this news] be something you are interested in covering? If so, when would be the first time you could publish something on it?"

"Are you going to be able to post something about...? I can send you suggested copy."

"Can I send you [the new book] so you can review it on your blog?"

(It's not just me. Other bloggers I've spoken with have the same problem with PR people.)

Here's the thing. Bloggers are not the same as journalists. We don't have editors telling us what to do. We write about what interests us and we are always on the lookout for things to share. But it is not our job to write about you and your stuff.

Here is an important point missed by virtually everyone - bloggers have other identities and can help you in other ways:

> Would you be happy if I talked about your stuff in front of the 20,000 people I speak to at conferences and events per year?

> Would you like to see your stuff profiled in my next ebook? (The last one has been downloaded 100,000 times in three months).

> Want to be in my next dead tree book?

> How about if I wrote about it in one of the magazines I write for?

> What if I mention your company the next time I am on the phone with The Wall Street Journal?

> Or perhaps I could write something in one of the other blogs I contribute to such as The Tuned In blog?

> What about a tweet on something you did?

It's OK to share things with a blogger that you feel they might be interested in. Just don't spam them with broadcast pitches and whatever you do, don't ask for coverage. We all know why you contacted us -- don't belittle the information you send and embarrass yourself by begging.

Want the good news? I'm always looking for things that are of interest to me! I'm happy to have you send stuff my way. (Other bloggers are too). But don't ask me to write about it on this blog. And don't send me the same pitch that you sent to dozens of others.

Thanks for reading this far! Here's bonus information for alert readers like you. I am currently looking for interesting examples of online viral marketing for possible use in an upcoming hardcover book I am writing that will come out in 2009. If you have a great example of reaching people online, go ahead and send it to me via email. Hey, maybe I'll even write about it on this blog too.

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The Fortune Cookie Chronicles blog and open-source Chinese restaurants

by David Meerman Scott 3/23/2008 9:00:29 AM
Because I am on airplanes nearly every week traveling to my speaking gigs, I read a lot of books -- novels, thrillers, and nonfiction. I look for things that I can enjoy. It's all about entertainment and amusement to make the downtime on the plane ride fun. I just finished The Fortune Cookie Chronicles: Adventures in the World of Chinese Food. I read it in two sittings: through page 201 on a San Francisco to Boston flight on Friday and the rest yesterday. (I did get up to use the toilet a few times, so I don't know if that is really two sittings or not). What's so great about the book is that it is an entertaining and well written romp into a world we are all familiar with, but until now really didn't knew that well.Jennifer 8. Lee (her middle name "8" connotes prosperity in Chinese) tracked down so much cool information about Chinese food, like who writes the fortunes that go in the cookies, who is General Tso and did he really like Chicken, and much more. I lived in Hong Kong for a few years and lived in Asia for nearly a decade. I now live in the Boston area and eat Chinese a few times a month. I thought I knew about Chinese food. Ha! I didn't know squat (until now).Readers of this blog know that I very rarely do book reviews. I'm writing about Jennifer's book because I discovered that she has one of the best book blogs I have ever seen. Everything, from her writing, to the design, to the choice of topics to blog about is spot on. And she mixes stuff about the book with things that are interesting to people who have already read it. To the many wannabe author-bloggers out there, do check this blog out.One more thing about this terrific book. Jennifer tells her readers that there are twice as many Chinese restaurants in the U.S. as McDonalds and then used an analogy to open-source software that is just wonderful. McDonalds is centralized standardization of fast food by a large corporation. Everywhere you go it is the same. That's the Windows of the fast-food world. However, Chinese restaurants are nearly as predictable fast food but each independently run restaurant draws on an open-source network of suppliers (packs of soy sauce, wooden chopsticks, takeout boxes, and the like). Through word-of-mouth good ideas are copied and improved upon, by thousands of restaurant owners. Chinese restaurants are the Linux operating system of the restaurant world. In her book, Jennifer included an email exchange she had with Jimmy Wales, the founder of Wikipedia about the analogy which I found fascinating.

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ANALYSIS: Value of quote in the Wall Street Journal with a link to your blog and product

by David Meerman Scott 3/20/2008 9:08:09 AM

Many business people consider a "hit" in The Wall Street Journal as one of the best ways to get noticed. VC funded startups happily pay tens of thousands of dollars a month to public relations agencies to pitch them to reporters at the Journal and other important business publications like BusinessWeek and Fast Company. firms justify their fees when they secure a hit and show the press clips as proof of their skills when pitching new business.

For years I've been convinced that such exposure is overrated in terms of quantifiable measurements of success.

Now before I jump into an interesting analysis, I do want to say that there are many intangible benefits to being quoted in a major business publication or having your product talked about in them. You can put the information on your site and tell all your potential customers. It may convince an investor to jump in, an analyst firm to initiate coverage, or a potential employee to join the company. I am certainly not knocking the many benefits nor would I ever stop speaking with reporters when they call me. Coverage is important.

But what about the tangible results?

Walstjr_000

On Monday March 17, I was quoted in an article in the print edition of The Wall Street Journal. The article was titled "Attention, Bloggers: For small businesses that can't afford a lot of marketing, the blogosphere offers a cheaper alternative" and appeared on page R5 (the small business section of the paper). My full name (searching on it brings up only me) and my blog URL were both listed in the paper. The article was in my area of expertise and the things I write about in my books and this blog.

The article also appeared in the online Journal at WSJ.com (my blog URL was a hyperlink) together with a companion article called "Recommended Reading Small Business: Marketing With Social Media." In this piece, the WSJ asked Scott Monty for recommend a list of blogs and books for owners and managers at small companies looking to learn more about tapping social media to engage customers online. Scott mentioned my book The New Rules of Marketing & PR and said it is: "A must-read. Mr. Scott delves into strategies of how to reach consumers directly and how to get into the social-networking space." (Thank you Scott).

So what would you expect? Ten thousand extra links that day? More? A thousand books sold on Amazon that day? More? That's the sort of result that many people expect and why they spend so much on PR firms.

The reality is much more sobering.

Let's make a value of 100 as the baseline of the amount of blog traffic I got in an average day this month. On the day of the WSJ hit, I got a 95. That's right, on the day of my WSJ hit with my blog URL listed, I got fewer visitors to my blog than an average day in the month of March. My best day this month was March 5, the day after a post I wrote called "The new rules at universities – authors connecting with students." Lots of people shared that article and some wrote about it on their blogs. On March 5, I scored a 186 (almost twice my average traffic).

The best traffic driver to my blog this year was a result of the hundred or so bloggers who wrote about the publication of my latest ebook The New Rules of Viral Marketing. For several weeks after I published the ebook, my traffic was double the norm.

What about books sales? I'll use my Amazon ranking as a proxy for book sales. The Amazon rank, which updates every hour based on actual book sales, indicates what number your book is among all the millions of books that Amazon sells. Since its release in June 2007, The New Rules of Marketing & PR has consistently hovered in the 250 to 850 range. Early in the morning of the WSJ hit, the rank was about 600. It finished the day at about the same place (meaning that the relative sales rate for that day did not change as a result of the WSJ mention). As I write this on Thursday morning, the Amazon rank is 328, meaning that substantially more books are selling today than Monday when the article appeared. But during no day this week did my rank go above the typical range that it has been for the past nine months or so.

What can we learn from this?
> A hit in the WSJ and other big business publications is great—but not as great as you might think. If you get one, think about tangential benefits (like bragging rights), not actual sales. Think how you can leverage the notoriety, not just what will happen without your help to push it along. Use it to influence other media and analysts, don't just sit back and wait.
> There really isn't a holy grail of marketing & PR. The closest I've found is to create something yourself and publish it online to drive traffic. That blog post I put out had more success than the WSJ. The best thing I've ever done to drive traffic is write an ebook. The case examples I write about prove this theory.
> Lots of little hits are much better than one mega PR hit. Passionate bloggers drive traffic to my blog and help drive sales (thank you all!).
> Mega PR hits may drive some interest with what you do, but you should really think through if it will actually drive sales.
> Maybe, just maybe, WSJ readers buy books in physical bookstores instead of Amazon. Perhaps I'll see a sales bump at Barnes & Noble and other stores in March… But I doubt it.

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Meet Greg the (software) Architect

by David Meerman Scott 3/11/2008 4:15:25 PM
The good people at TIBCO Software have a great series of videos about Greg the Architect. TIBCO is one of those enterprise software companies that has a difficult marketing challenge – how to make what they do interesting. The About page says: "TIBCO Software Inc. provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success."This is my favorite from the series. I've known a lot of B2B software salespeople, and man do they nail the types here in this video. But it's all in good fun. Watch how the sales guys work over poor Greg.Watch more videos and meet the cast here.Hat tip to Erin Smith, Director of Marketing Communications at Axeda for pointing me to Greg .

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Why CEOs and executives must work harder to blog successfully than mere mortals

by David Meerman Scott 3/9/2008 5:52:17 AM
In the past year, I've had many conversations with CEOs, Presidents of companies, and other senior executives about the new rules of marketing and about blogs in particular. I've always wondered why these senior executives have so much more trouble creating a popular blog than mere mortals. Why, in most companies, is the most popular blogger a product manager or junior marketing person? At first I had thought it might be because CEOs and executives had less time to devote to blogging or that they relied on underlings to do first drafts of posts. While both of those may be true in some cases, that wasn't enough of an explanation for the relative lack of really good senior executive bloggers in most companies.Last week, I keynoted the General Catalyst Marketing Summit. GC is a venture capital company (Brightcove, Kayak, HubSpot, and many other interesting startups). In a brilliant move, GC brought together the senior marketing people of more than 30 of their portfolio companies for a day of discussions and best practice sharing. Todd Defren also spoke at the summit, and talked about the difference between "Influence 1.0" (shouting about your product) and what he calls "Participation is Marketing." Todd is an excellent speaker and I was honored to share the stage with him. We were saying the same things but in different ways.So with Todd's help, it finally became obvious to me why most CEOs and corporate executives make poor bloggers. CEOs are used to being the most important person in the room. When CEOs are in a meeting, everyone defers to them. At conferences, people clap at CEO speeches even if they suck. CEOs talk about their company, its products, and nothing else. CEOs happily ignore email and phone calls because nobody expects a personal answer back. CEOs direct others to do their work for them. These are precisely the things that make for crappy blogs. CEOs and executives expect that the world will stop everything and pay attention and The Wall Street Journal will write about them as soon as they put out their first blog post. The posts they do write shout: “look at me!” CEOs don’t comment on other people's blogs or link outside their own little world. Yeah, a few ass kissers might comment but unless the CEO is saying something interesting, the blog will fail to gain traction. Then the executive will quit blogging.There are notable exceptions like Jonathan Schwartz, CEO of Sun Microsystems.Great bloggers participate. They link to other bloggers. They comment on other people's blog real estate. They blog because they want to, not because they have to. They talk about things other than their own products and services.Attention corporate executives: check your ego at the door if you want to be a successful blogger.

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The new rules at universities – authors connecting with students

by David Meerman Scott 3/4/2008 3:24:06 PM

I went to Kenyon College, graduating in 1983 with a BA in Economics. I took only one English class and got a "gentleman’s C" so it's an odd thing that I should end up writing books. Go figure.

While at Kenyon, the professors' ideas were clearly important to the education process. Reading and independent study outside of the classroom environment was also a valuable aspect of learning (although in my case, I was more interested in the finer points of partying and debating the merits of punk, ska, reggae and new wave bands, so I didn’t do all that much studying). Considering Kenyon is a small liberal arts college that uses the seminar approach for advanced classes, fellow students were also an a significant part of the learning experience.

However in four years, I don't ever recall giving the authors of the books we were reading for class any thought whatsoever. I vaguely recall Milton somebody wrote my Economics 101 text, but don't recall any other names. I never met any authors and they were not a part of my learning experience whatsoever.

There is a new model for learning today, and I'm thrilled to be a part of it.

Forward thinking schools are involving authors of the books used in class by including them in a virtual social media classroom. Web-based collaboration tools and social networking allows an author to be an input into the learning process (from the comfort of their own offices) and smart professors understand this.

I've been asked a number of times by professors who use my book The New Rules of Marketing & PR for class to participate in virtual classroom discussions and I enjoy volunteering a bit of my time. I hear from students that they find the experience helpful too.

Robert French, who teaches public relations at Auburn University offered me my first exposure to virtual guest lectures. I spoke to his class via Skype and as a result of "meeting" students, have taken a look at some their blogs (students are given the assignment of creating a blog for class). Nothing like having the professor and the author of the text used in class looking over your virtual shoulder to get you thinking about that blog assignment!

I've also done virtual presentations to students at Diane Thieke's PR class at Rider University and Karen Russell's class at the Grady College of Journalism and Mass Communication at the University of Georgia.

One of the most interesting experiences is with Steve Quigley's New Media and PR class at Boston University. Each term, the class has a (closed) Facebook group and in the past two terms, the students invited me to be a member. Last term the Facebook group was called "New Media Rocks my PR World" (love the name) and this term the Facebook group is called "Media Socialites" (love this name even more).

Here is the Media Socialites Facebook group description: Professor Quigley's new batch of student social media sponges, eager to soak up as much information about New Media and PR in a semester as is humanly possible ... and, in proper social networking fashion, making important connections along the way.

In the group they share ideas and have pulled me into a few virtual discussions. I enjoyed the interaction so much that I joined the class in person last week for a conversation with students.

A new crop of really smart and social media savvy people are graduating this May. Companies should consider hiring people like Christine and Pamela and their many classmates.

University classrooms are being transformed by social media. How about your business? Is it transforming too?

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