by Paul Gillin
7/26/2008 9:30:00 AM
Complaining Bloggers Have a Cable Company’s Ear
Comcast, which owns one of the worst reputations of any US company, is finally listening. The cable firm has deployed a team of people to listen in on and respond to customer complaints at a speed that is almost creepily fast. Customers are noticing and the tide of negativity is turning.
tags: daily_reading, twitter
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